GDPR Statement

  1. Introduction

    This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

  2. Explaining the legal bases we rely on

    The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

    Consent

    In specific situations, we can collect and process your data with your consent.

    When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

    Contractual obligations

    In certain circumstances, we need your personal data to comply with our contractual obligations.

    Legal compliance

    If the law requires us to, we may need to collect and process your data.

  3. When do we collect your personal data

    • When you visit any of our websites, on the phone, in our office or online.
    • When you confirm hiring of our services online/via email or by phone
    • When you engage with us on social media.
    • When you contact us by any means with queries, complaints etc.
    • When you ask one of our Partners to email you information about a service.
    • When you book any kind of appointment with us or book to attend an event.
    • When you comment on or review our services.
    • Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.
    • When you fill in any forms. For example, contact form on the website.
    • When you’ve given a third party permission to share with us the information they hold about you.
    • We collect data from publicly-available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.
    • When you visit our office which usually has a CCTV system operated for the security of both clients, partners and staff. These systems may record your image during your visit.
  4. What sort of personal data do we collect?

    • If you have an account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number.
    • Details of your interactions with us through phone / email and in person.
    • For example, we collect notes from our conversations with you, details of any complaints or comments you make.
  5. How we protect your personal data

    • We secure access to on our website using ‘https’ technology.
    • Access to your personal data is password-protected, and sensitive data (such as payment information) is secured by SSL encryption.
    • We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
  6. How long will we keep your personal data?

    • Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
    • At the end of that retention period, your data will be deleted completely.
  1. Who do we share your personal data with?

    • We sometimes share your personal data with trusted third parties.
    • For example, contractors, technicians visiting your home.The policy we apply to those organisations to keep your data safe and protect your privacy:
    • We provide only the information they need to perform their specific services.
    • They may only use your data for the exact purposes we specify in our contract with them.
    • We work closely with them to ensure that your privacy is respected and protected at all times.
    • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
    • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
    • We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
    • We may, from time to time, expand, reduce or sell the Partnership and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
  2. Where your personal data may be processed

    • Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
    • The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.
    • We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
    • For example, this might be required in order to fulfil your requests, process your payment details or provide support services.
    • If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times.
    • Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
  3. What are your rights over your personal data?

    An overview of your different rights You have the right to request:

    • Access to the personal data we hold about you, free of charge in most cases.
    • The correction of your personal data when incorrect, out of date or incomplete.
    • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a contract/warranty).
    • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
    • That we stop any consent-based processing of your personal data after you withdraw that consent.
    • Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
    • You have the right to request a copy of any information about you that the Partnership holds at any time, and also to have that information corrected if it is inaccurate.
    • If we choose not to action your request we will explain to you the reasons for our refusal.
    • Your right to withdraw consent
    • Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

      Where we rely on our legitimate interest

      In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

      Direct marketing

      You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

      Checking your identity

      To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

  4. If you live outside the UK For all non-UK clients

    By using our services or providing your personal data to us, you expressly consent to the processing of

    your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

    Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.

    By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.

    This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.

    We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.

    For the purposes of this Privacy Notice, ‘personal data’ means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true, and whether or not the information or opinion is recorded in a material form.

    We are committed to keeping your personal information secure and will take all reasonable precautions to protect it from loss, misuse or unauthorised access or alteration. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.

    Nothing in this Privacy Notice restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

    The personal data we process may be accessed by people within the Partnership, or by our third-party service providers, who require access for the purposes indicated in this Privacy Notice, or as may be permitted or required by applicable law. The personal data we collect is held in the UK.

    Terms used in this Privacy Notice shall have the meanings assigned to them by the Personal Data Protection Act 2010 (also known as the PDPA).

    By requesting our services, browsing our website and/or agreeing to receive digital direct marketing communications, you agree that we may process your personal data as described in this Privacy Notice.

  5. Any questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

If you have any questions that haven’t been covered, please contact us and we will be only too pleased to help you.

enquiries@websterhart.com

WH Privacy Policy

Introduction

This Privacy Notice takes effect on 25 May 2018.

It sets out the information summarised in the contents below:

  1. Who we are
  2. The categories of personal data we collect
  3. How that personal data is collected
  4. Our basis for processing your personal data and how we use that personal data
  5. Who we may share your data with
  6. Transfer and processing of your personal data outside the European Economic Area
  7. How long we will hold your personal data for
  8. Your rights
  9. Our communications, the Website and cookies
  10. Changes to this Privacy Notice
  11. How to contact us

Who we are

1.1 WebsterHart LLP (“WH”, “we” or “us“) is a limited liability partnership which provides English law professional services in the UK to UK and overseas clients.

1.2 We are:

(a)       authorised and registered in England and Wales with registered number OC353789. Our registered office is at 8 Plato Place, 72-74 St Dionis Road, London SW6 4TU;

(b)       responsible for the www.websterhart.com website (“Website”);

    1. (c)       for the purposes of the General Data Protection Regulation EU 2016/679 (“GDPR“) and UK data protection, the controller in respect of the processing described in this Privacy Notice; and

(d)  registered with the UK Information Commissioner’s Office (Registration Number ZA529875).

 

The categories of Personal Data we collect

2.1 We may collect the following categories of personal data about you:

(a)       your name and contact information such as your home and / or business address, email address and telephone number;

(b)       identity and biographical information including your nationality, date of birth, tax status, passport / national identity card details and country of domicile, your employment and employment history, job title and role, educational profile, interests and other information relevant to our provision of professional services;

(c)       information in relation to your financial situation such as income, expenditure, assets and liabilities, sources of wealth, as well as your bank account details and other information necessary for processing payments and for fraud prevention purposes;

(d)       an understanding of your goals and objectives and other information provided to us in connection with our provision of professional services;

(e)       information about our meetings with you, in particular at our offices; and / or

(f)        limited usage data relating to your viewing and accessing of our email marketing materials, and your marketing preferences (see Section 9 (Our communications, the Website and cookies) below).

2.2     Our provision of professional services may also require us to process special category data (including data relating to racial or ethnic origin, political opinions, religious beliefs and / or data relating to criminal convictions and offences (together “sensitive personal data”).

How that personal data is collected

3.1     We may collect your personal data or you may provide it to us through various means including from information:

(a)       you provide to us when you meet us;

(b)       about you provided to us by your organisation, agents, advisers, intermediaries or custodians of your assets;

(c)       provided to us by our clients;

(d)       you communicate to us by telephone, post, email or other forms of electronic communication. In this respect, we may monitor, record and store any such communication;

(e)        drawn from publicly available sources or from third parties, for example when we need to conduct background checks about you;

(f)       collected when you view or access our email marketing materials (see section 9 (Our communications, the Website and cookies) below); and / or

(g)         collected otherwise in the normal course of providing professional services.

Our basis for processing your personal data and how we use that personal data

4.1     How we use your personal data will depend on whether you are a client, a representative of a client, a business contact, someone whose personal data we necessarily process as part of our provision of professional services, or otherwise. We may process your personal data for the following purposes:

(a)       providing a proposal to you or your organisation in relation to the professional services we offer and for client engagement purposes (including the carrying out of background checks);

(b)       providing professional services to you and / or our clients (including legal research and advice, and associated advisory services);

(c)       managing our relationship with you and / or our clients (including billing and financial management), for record-keeping purposes and more generally for the proper operation of WH;

(d)       dealing with any complaints or feedback you may have;

(e)       monitoring and improving the performance and effectiveness of our services, including by training our staff;

(f)        any other purpose for which you provide us with your personal data;

(g)       the purposes set out in Section 9 (Our communications, the Website and cookies) below;

(h)       seeking advice on our rights and obligations, such as where we require our own legal advice, and to exercise and defend our legal rights;

(i)         compliance with our legal and regulatory obligations, such as anti-money laundering laws (which may include the carrying out of background checks and retention of a record of such checks), data protection laws and tax reporting requirements, and / or to assist with investigations by police and / or other competent authorities (where such investigation complies with relevant law) and to comply with Court orders;

(j)         safeguarding the security of our systems and communications; and / or

(k)       for security purposes generally and to ensure the safety of our employees and visitors.

4.2     We may process your personal data for any of the purposes set out above where one (or more) of the following lawful processing grounds applies:

(a)       the processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract with you;

(b)       the processing is necessary for us to comply with our legal obligations;

(c)     the processing is necessary for our legitimate interests (including the operation of WH, and the provisions of professional services) or those of any client or relevant third party, unless those legitimate interests are overridden by your interests or fundamental rights or freedoms; and / or

(d)     you have consented to the processing in question.

4.3     Where we process sensitive personal data, other lawful processing grounds may apply, such as that the processing is necessary for the establishment, exercise or defence of legal claims (for example to protect and / or defend our property or rights, or those of our clients) or for reasons of substantial public interest; or where you have given us your explicit consent.

 

Who we share your data with

5.1      We may share your personal data with:

(a)       your organisation;

(b)       third parties we engage to assist in providing our professional services, such as lawyers (including barristers), other professional services firms, IT and other consultants, public relations advisers, translators and / or couriers;

(c)       intermediaries to whom we introduce you;

(d)       third party service providers who provide business services to us, such as shared service centres, and with providers of anti-money laundering services and background checks, for processing in accordance with our instructions;

(e)        our own legal and professional services providers and insurers, where appropriate;

(f)       third parties and their advisers in the event of the potential or actual sale or purchase of all or part of our business or assets (or any other business or assets), subject to appropriate obligations of confidentiality; and / or

(g)       Courts and other authorities in connection with the enforcement or defence of legal rights and provision of our professional services.

Transfer and processing your personal data outside the European Economic Area

6.1     Our provision of professional services may require us to transfer your personal data to countries outside the European Economic Area which may not provide the same level of data protection as within it.

6.2     We ensure that any such transfer meets the requirements of GDPR, for example because it is necessary for the provision of our professional services to you or for the establishment, exercise or defence of legal claims; or is otherwise subject to prescribed safeguards such as model clauses approved by the European Commission. More information is available from enquiries@websterhart.com.

 

How long we hold your data for

7.1     We will retain your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Notice.

7.2      In many cases this will mean that we shall retain your personal data for the same period as we retain your files or a copy of your files. Usually this will not be less than 16 years from the date that the relevant matter came to an end. In addition, we shall retain information obtained to meet our obligations under the anti-money laundering regulations for at least 5 years following the end of our business relationship with you.

7.3      Longer retention periods may be appropriate where, for example, specific legal or public interest archival reasons apply.

 

Your Rights

8.1     Under GDPR you have the right to:

(a)       obtain access to, and copies of, the personal data we hold about you and information about how we process it;

(b)       require us to correct any inaccuracies in the personal data we hold about you;

(c)       require, in certain circumstances, erasure of your personal data;

(d)       require us, in certain circumstances, to restrict our data processing activities;

(e)       obtain from us the personal data you have provided to us in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller;

(f)        object to our use of your personal data based on our legitimate interests, on grounds relating to your specific situation;

(g)       withdraw your consent, where our use of your personal data is based on that consent; and

(h)       complain to the Information Commissioner’s Office, which can investigate compliance with data protection law and has enforcement powers, if you are not satisfied with how we are processing your personal data.

8.2     Please contact us in writing using the contact details below if you would like to action any of your rights above. You should note that these rights are not absolute, and we may be entitled (or required) to refuse requests where exceptions apply.

 

Our communications, our website and cookies

9.3      We use cookies on our Website, in accordance with our cookie policy.

Changes to the Privacy Policy

10.1   We may update this Privacy Notice in line with changes to how we process personal data. We will publish any new version of the Privacy Notice on the Website and, where appropriate, will provide you with a copy.

How to contact us

11.1   If you have any queries about this Privacy Notice or how we process your personal data, you can contact us at enquiries@websterhart.com, or by post at Data Protection, WebsterHart LLP, 8 Plato Place, 72-74 St Dionis Road, London, SW6 4TU.

WH Cookies Policy

This site uses cookies to help us manage and improve the website and to analyse how visitors use our site. By continuing to use the website, you are agreeing to our use of cookies. For further information about cookies, including about how to change your browser settings to no longer accept cookies, please view our Cookie Policy.

 

This website www.website.com (“the Website”) is operated by WebsterHart LLP of 8 Plato Place, 72-74 St Dionis Road, London, SW6 4TU (also referred to in this Cookie Policy as “we” “us” or “our”).

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer, if you agree. For more information about cookies, including how to disable them by modifying the settings in your browser, please see www.allaboutcookies.org.

Details of the cookies we use on the Website, and how to disable them, are set out below.

Essential & Functional Cookies

We use the following cookies which are either essential for the operation of parts of the Website (e.g. to keep you logged into secure areas), or to provide you with a better and more enjoyable experience when you use the Website.

 Name Source PurposeExpiry
ASP.NET_
SessionId
 WebsterHart LLPAutomatically generated when a user accesses the site.
Essential for normal usage.
When you leave
allow
Cookies
WebsterHart LLPUsed to remember the choice made about cookies on the siteTwo years

 

These cookies do not identify any individual user of the Website, only the device you are using. You can disable these cookies by modifying the settings in your browser. However, if you do so the relevant part of the Website may not work exactly as intended.

 

Analytical Cookies

We use the cookies below to collect information about how visitors use the Website, including their location, browser type, total visits to the Website, which websites they come from, and their journey through the Website. This enables us to continually optimise the Website to give the user the most beneficial user journey possible.

 Name

 Source

 Purpose

Expiry

_ga Google AnalyticsFor the purpose of generating statistics about visitors to the Website to help improve it, as set out above.Two years
_gat_UA-6119927-1Google AnalyticsAs aboveWhen you leave
_gidGoogle AnalyticsAs aboveOne day

 

We only receive anonymised statistics from Google Analytics. For more information about how information collected by Google Analytics is used and managed by Google, please click here. You can opt out of tracking by Google Analytics here. You can also disable these cookies by modifying the settings in your browser.

 

Contact Us

Please contact us enquiries@websterhart.com if you have any questions about this Cookie Policy or its contents.

  1. This website

This website www.websterhart.com (“the Website”) is operated by WebsterHart LLP of 8 Plato Place, 72-74 St Dionis Road, London, SW6 4TU (also referred to in this Cookie Policy as “we” “us” or “our”).

  1. What are cookies?

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer, if you agree. For more information about cookies, including how to disable them by modifying the settings in your browser, please see www.allaboutcookies.org.

Details of the cookies we use on the Website, and how to disable them, are set out below.

  1. Essential and Functional Cookies

We use the following cookies which are either essential for the operation of parts of the Website (e.g. to keep you logged into secure areas), or to provide you with a better and more enjoyable experience when you use the Website.

These cookies do not identify any individual user of the Website, only the device you are using. You can disable these cookies by modifying the settings in your browser. However, if you do so the relevant part of the Website may not work exactly as intended.

  1. Analytical Cookies

We use the cookies below to collect information about how visitors use the Website, including their location, browser type, total visits to the Website, which websites they come from, and their journey through the Website. This enables us to continually optimise the Website to give the user the most beneficial user journey possible.

NameSourcePurposeExpiry
_ga _gat_UA-6119927-1 _gidGoogle AnalyticsFor the purpose of generating statistics about visitors to the Website to help improve it, as set out above.Two years When you leave One day

 

We only receive anonymised statistics from Google Analytics. For more information about how information collected by Google Analytics is used and managed by Google, please click here. You can opt out of tracking by Google Analytics here. You can also disable these cookies by modifying the settings in your browser.

  1. Email Tracking

Where you receive a marketing email, event invitation or other direct mailing from us, we may collect information about you in the following ways:

  1. e)  Event Emails: we may send you event invitations and confirmations which require you to accept or decline for that event. We will then track your response, so that we can record your

This data helps us to ensure our client/ corporate list remains up to date. Please contact us at enquiries@websterhart.com if you have any questions about this Cookie Policy or its contents.